TAX INFORMATION AND SALES & RETURNS POLICY

1.- Prior information

These general terms and conditions (hereinafter, "General Conditions of Purchase"), along with any special conditions which may be established, shall govern the relationship between the company PATRONAT MUNICIPAL DE TURISME DE TARRAGONA (hereinafter, "PMT") and Third Parties (hereinafter, "CLIENTS") with the purpose of obtaining the products and activities offered through the online sales websites  www.tarragonaturisme.cat, ciutatdecastells.tarragonaturisme.cat and historiaviva.tarragonaturisme.cat.

The information identifying the Party responsible for the online sales website is as follows:

PATRONAT MUNICIPAL DE TURISME DE TARRAGONA
TIN: P9315004C
C. Major, 39
43003 Tarragona
www.tarragonaturisme.cat, ciutatdecastells.tarragonaturisme.cat and historiaviva.tarragonaturisme.cat

These general terms and conditions have been prepared in accordance with the provisions established by Law 34/2002 of 11 July regarding services of the information society and electronic commerce, Law 7/1998 of 17 April regarding General Terms and Conditions for Contracting, and Royal Decree 1906/1999 of 17 December, which approves the revised text of the General Law for the Defence of Consumers and Users as well as other complementary laws, Law 22/2010 of 20 July regarding the Consumer Code of Catalonia, Law 7/1996 of 15 January regarding the organisation of retail activities, Royal Decree-Law 14/1999 of 17 September governing electronic signatures, Law 29/2010 of 03 August regarding the use of electronic media in the Public Sector in Catalonia, as well as the legal provisions resulting from the application thereof.

The online purchase of any activity or product implies acceptance of these General Conditions of Purchase, as well as express, full, and unreserved acceptance of all the general conditions of purchase published by PMT at the time when the Client accesses the online sales website, as well as of the conditions for the use of tickets for public transportation.

Requests can be made in Catalan, Spanish, and any other languages supported by the online sales website.

If the Client agrees with the content of the General Conditions of Purchase, he or she must click on the button stating "I accept these General Conditions of Purchase". Otherwise he or she will not be able to continue the purchase process.

2.- Nature of the online sales website

The online sales website is intended for end users, as established by Royal Legislative Decree 1/2007 of 16 November, for use by the Client or by people on whose behalf the Client is legally authorised to act. 

The Client must declare that he or she is of legal age and has the sufficient legal capacity to enter into a binding agreement with PMT under these General Conditions of Purchase. The Client must accept, expressly and without exceptions, that access to and use of the online sales website shall be done under his or her sole and exclusive responsibility.

PMT reserves the right to unilaterally modify the presentation and layout of the online sales website at any time and without prior notice, as well as permanently or temporarily suspending access thereto.

3.- Operational nature of the online sales

3.1.- Procedures for making a purchase

PMT hereby makes it known that the procedures for purchasing tickets for public transportation are those described in these General Conditions of Purchase, as well as any others which may be specified during the purchasing process.

3.2.- Activities, products, and prices

PMT's online sales objective is the sale of certain activities and products marketed by Patronat Municipal de Turisme de Tarragona via the internet.

PMT establishes that the prices published on the online sales website are in Euros and that any corresponding taxes are included.

PMT reserves the right to unilaterally modify the prices of the activities and products at any time and without prior notice, as well as permanently or temporarily suspending or terminating the sale thereof.

3.3.- Purchasing

PMT guarantees the existence of units and available spots in the activities offered through its website.

Following the established purchase procedure, the Client must identify him or herself by filling out the corresponding form with his or her personal data as required for the execution of the purchase. After doing so, the Client will select the desired activities and/or products. Finally, the process is finalised by providing the necessary credit or debit card information.

3.4.- Delivery

Once the purchasing process has been completed, a document will appear on the screen showing the selected activities and/or products for the Client to print.

This document shall be exchanged for the corresponding product or entry to the PMT Tourist Assistance Centres, or when entering the premises where the activity in question is carried out. 

3.5.- Shipping costs

There are no shipping costs.

3.6.- Place of execution of the contract

It shall be understood that the place where purchases are made will be the registered office of PMT.

4.- Returns

Up to 72 hours before the activity takes place, the entrance ticket may be cancelled or exchanged for another activity of the same price and from the same point of sales. From 72 hours before the event, there will be no exchanges or refunds.

Withdrawal from the contract should be notified to PMT within the aforementioned period:

a) By sending an email to: turisme@tarragona.cat. Indicating booking number

In any case, PMT, after verification will proceed with the refund by crediting the credit or debit card used by the payer

5.- Billing and method of payment

For Clients requesting an invoice for the purchase, it should be noted that according to Royal Decree 1496/2003 of 28 November, approving the Regulation governing billing obligations, the deadline for the issuance of invoices is the 16th of the month following the month when the purchase is made.

Payments can be made using VISA and MASTERCARD credit or debit cards.

To make the payment, the Client must follow all of the instructions appearing on the screen and must provide all of the following card information: a) Type; b) Number; c) Expiration Date; and d) CVV. PMT ensures the total security of all transactions thanks to the most current technological standards on the date of commissioning the online sales website with respect to security protocols and services.

For the purpose of additional security, PMT reports that users' banking information will not be recorded in any of its computer applications and shall only be used for making payments at the established banking institution.

Purchase information will be stored for a period of 7 years. Clients have the right to be informed about the details of their purchases upon request, provided that such requests fall within the 7-year period.

6.- Force Majeure

The following is a non-exhaustive list of instances of force majeure: (i) any event which is impossible to predict, or if it is foreseen or foreseeable, is inevitable; (ii) mistakes accessing the various PMT web pages; (iii) lack of availability of electricity or telephone services; (iv) damages produced by Third Parties or by attacks against the portal's server (viruses) which affect the quality of the services and which are not attributable to either PMT or the user; (v) failures in the transmission, distribution, storage, or delivery of the products or contents of the portal to Third Parties; (vi) problems or errors receiving, obtaining, or accessing such things on the part of Third Parties; (vii) fires; (viii) floods or earthquakes; (ix) strikes or labour disputes or other social disruptions which prevent the provision of the products and, consequently, compliance with the obligations accepted by PMT; (x) shortage or unavailability of fuel or electricity; (xi) accidents; (xii) wars; (xiii) trade or other sorts of embargoes; (xiv) blockades; (xv) disturbances; or (xvi) any government regulations. Administrative or management errors shall not be considered as cases of force majeure.

7.- Data protection

PMT has a private data confidentiality policy for the information provided by its Clients online, and it is committed to protecting such data. This protection extends to all matters relating to the collection and use of information provided over the internet.

In this sense, PMT ensures, under the terms established in Organic Law 15/1999 of 13 December regarding the protection of personal data (OLDP), that it will treat its Clients' data as confidential, as well as that the server which will store and process such data will employ the security measures necessary to avoid unauthorised access to such information by Third Parties.

To this end, PMT also guarantees that it has adopted appropriate technical and organisational security measures in its facilities, systems, and file stores in accordance with the provisions of Royal Decree 1720/2007 of 21 December approving the security measures applicable to the file storage of personal data, as well as other development regulations.  However, PMT may provide personal or any other kind of information in its possession to the competent authorities when requested to do so, pursuant to the legal provisions and regulations applicable in each case.

In compliance with the provisions of the OLDP, Clients are notified that their data will be included in the PMT file named "Customer List", for the sole purpose of sales management. 

Clients may exercise their right to access, correct, delete, and oppose any information by sending an email to turisme@tarragona.cat, or by mailing written correspondence to C. Major, 39, 43003 Tarragona, specifying in the subject line: "Execution of OLDP rights" ("Ejercicio de derechos LOPD".)

8.- Documented confirmation of the executed contract

Once the purchase has been made, PMT will send the Client the corresponding documentation verifying the contract, including all of the terms and conditions thereof, via an email sent within 24 hours after completion of the purchase process.

This communication shall also include the document certifying the tickets purchased.

9.- Loss or theft

Loss or theft of purchased tickets is the sole responsibility of the Client, for which PMT shall be relieved of any responsibility with regard to such claims.

10.- Applicable legislation and jurisdiction

The general conditions of this legal notice and any other contractual text present on this website will be governed according to the provisions of Spanish Law.

Any dispute arising from access to or use of this website or the content and services thereof, as well as the interpretation and enforcement of these general conditions and any other contractual text on this website shall yield to the jurisdiction of the courts corresponding to the domicile of the user, provided these reside within Spanish territory. In the event that the user resides abroad or is a company not considered as a user according to current legislation, the Parties shall expressly submit to the jurisdiction of the courts of the city of Tarragona (Spain).